Free shipping over 75 € ·  Museum-quality giclée prints
Support Centre

Help & FAQ

Everything you need to know about ordering, shipping, returns, paper and framing. Can't find your answer? Our studio team is one message away.

Shipping

Delivery & costs

Prints are made to order and dispatched within 2 business days. Once shipped, EU delivery typically takes 2–4 business days, the UK 3–5 days, and the US, Canada and Australia 5–10 business days. You'll get a tracking link by email as soon as your order leaves the studio.
Shipping costs and free shipping thresholds depend on your selected currency and delivery destination. Your shipping cost is calculated at checkout before payment. The free shipping threshold for your selected currency is shown in your cart. Every order ships tracked.
We ship to the 27 EU countries, the United Kingdom, the United States, Canada and Australia. Select your delivery country at checkout to see available shipping options. If your country isn't offered, contact us before ordering.
Returns

Returns & refunds

You have 14 days from delivery to return an item for a full refund. Prints should come back unframed and in their original, undamaged condition. Once we receive and inspect the return, refunds are issued to your original payment method within 5 business days.
We're sorry! Send a photo to hello@filledwall.com within 14 days of delivery and we'll ship a free replacement straight away. There is no need to return the damaged piece.
Yes. Start a return within 14 days and place a new order for the size you'd like. If there's a price difference on an unshipped exchange, just let us know and we'll balance it.
Products

Paper & print quality

Every print is produced with the giclée process: pigment inks on 200gsm archival, acid-free fine-art paper with a smooth matte finish. It gives deep blacks, accurate colour and fade resistance rated for decades under normal display conditions.
You choose. Every design is available as a Print (unframed) or a Framed Print in White, Black or Blue. Framed pieces come glazed and ready to hang, with fixings included.
We colour-calibrate every design and print, so results are very close to our product photos. Screens vary, so tiny shifts are normal, but if a print looks wrong to you, we'll make it right.
Framing

Sizes & framing

We offer both A-series and inch formats: 8x10, A4, A3, 12x18, 16x20, A2, 18x24, 24x36 and A1. A-series suits standard European frames; inch sizes fit common US ready-made frames.
Framed prints come in White, Black or Blue, with a slim, gallery-style profile that suits the minimal look of the artwork. Select your frame colour on the product page before adding to cart.
Yes. Unframed prints are cut to exact A-series and inch dimensions, so they drop straight into off-the-shelf frames with no trimming needed. A small white border is included for easy mounting.
Orders

Payment & tracking

The moment your order ships you'll receive an email with a tracking number and link. You can also follow progress any time from your account under Order History.
We accept Visa, Mastercard, American Express, PayPal and Klarna. All payments are processed over a secure, encrypted checkout.
Because prints go into production quickly, email us within 2 hours of ordering and we'll do our best to amend or cancel before it's made. After that we can help through the standard returns process.
Still need help? Our studio team is happy to assist. get in touch and we'll reply within one business day.